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faq's

What allergens are contained in your products? TOP

Some of our product a wheat-based product (contain gluten,), some contain eggs. All of our products with chocolate contain soy lecithin, which is an emulsifier, preventing the cocoa butter from separating from the cocoa mass. Many of our products are gluten-free, however all of our products are manufactured in a facility that handles tree nuts, peanuts, sesame seeds, wheat, soy, milk proteins, and pearl dust (allergen: shellfish). 

Are Heart & Sugar chocolates handmade? TOP

Yes, they are hand-rolled and all of the toppings are hand placed on each truffle. However, we have chocolate manufacturing equipment to help us with things like tempering the chocolate.

What makes these chocolates different than other truffles? TOP

We use only fresh and natural ingredients without any preservatives and only the finest chocolate. We use exotic ingredients from all around the world in our truffles and chocolates.

What is ganache? TOP

It is an emulsion of chocolate and cream.

Why is your chocolate premium priced? TOP

We use the finest ingredients and the highest quality chocolate in all of our products. Many of our ingredients are exotic and come from all over the world. In addition, we do not use any preservatives in our chocolate, only fresh cream, chocolate, and spices. Our products require a great deal of care, which is costly.

What does infuse mean? TOP

A synonym for infuse is steep, to mingle something dry with something wet with the idea of extracting the flavour of the dry ingredient. You do this when you pour boiling water over tea leaves. The same concept holds true when you infuse/steep Green tea leaves into cream. It is then mixed with the chocolate to make the soft ganache.

What is an emulsion? TOP

An emulsion is a liquid or semi-solid in which globules of fat are evenly distributed throughout.
An example is ganache or mayonnaise, butter etc.

Do you use any organic ingredients? TOP

Yes, we use as many organic ingredients as possible! We use organic cream, butter, sugar and eggs and most of our spices 

Do your products have partially-hydrogenated fats or oils? TOP

No, we use all natural ingredients, which means no hydrogenated or partially-hydrogenated
fats or oils.

What is blooming on a chocolate and is it safe to eat? TOP

Chocolate bloom is the whitish film that can discolor the surface of chocolate. It is quite common and is actually the cocoa butter or fat within the chocolate rising to the surface. Fat bloom is usually caused when the chocolate is exposed to a change in temperature. The cocoa butter separates from the chocolate and rises to the surface creating the “dusty” appearance. Blooming is a cosmetic issue and not a safety issue. Bloomed chocolate is safe to eat. Chocolates at Heart & Sugar are made from all natural ingredients with no preservatives.

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